A 99.9% Server Uptime
We have built our cloud hosting platform using reliable hardware and strongly tweaked software. Our system administrators have installed a customized version of SELinux on our physical servers in order to ensure utmost protection and stability. We’ve installed several DoS protection tools coupled with powerful firewall programs to make sure our internal network is impregnable and safe.
All cloud hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on enterprise–level hardware parts made by Juniper. Additionally, on every router, we have placed a firewall with an intricate set of rules to be able to sift out all fishy requests.
Because of this, in all our data centers – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to minimize all possible risks with our cloud hosting plans and even though our company offers top–quality customer support, there are situations when the customer is simply not satisfied with what we offer. Or he wants to upgrade to a more robust hosting solution, such as a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t satisfied, we will give you a reimbursement.
24/7 Technical Support
If you happen to have a hosting company, your tech support engineers are of primary importance. That’s the reason why we’ve meticulously selected a very capable group of technicians, each with lots of years of experience behind his back. With their help, we offer 24x7 support with all our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All technical support questions are answered within an hour and our average support ticket response time is less than twenty minutes!