Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Warranty

  • Our group of service technicians will try their best to respond to your support enquiries within about 1 hour. If, however, the difficulty you have experienced needs aid from our Administrators’ =Department,= we will forward the ticket to the person in charge and will submit a note to inform you.

  • Top quality support service
  • Expert Customer Support Service

  • We offer you 24/7 customer help and support by using a super–fast ticketing program included in your Control Panel. You’re able to write to us at any time about any of the programs that come installed in advance on the virtual server, including the chosen Linux OS, the server admin panel and our in–house made Online Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Online Control Panel that comes for free with your VPS offers you a built–in knowledge base. You will find a range of exhaustive how to content articles and a range of step by step video courses that demonstrate all the regular website managing duties. You can start using them by clicking on the Help or Video buttons in the top right part of each Control Panel section.