An Easy–to–Navigate Help Section
You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center section built into your Online Control Panel. It boasts an ever–enlarging repository with regularly asked questions and detailed help articles prepared by our well–trained tech support team.
For people who wish to discover how to solve a frequently encountered issue by watching an instructional video, we have added a collection of video tutorials to our Online Control Panel. All the how–to video clips are short and simple to follow. They offer visual demonstrations of various website administration operations.
A Sixty–Minute Ticket Response Guarantee
Our semi–dedicated servers are backed up by a round–the–clock help desk service and come with a 1–hour support ticket response time guarantee. Our accomplished customer service technicians will be available to you 24/7/365 and will fix any issue that you might possibly run into within less than 1 hour after the ticket submission. Normally, an answer will be provided to you within 20 minutes.