Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a one–hour response guarantee for any ticket or e–mail that you submit to our technical support staff. We will speedily reply to all the typical enquiries and forward right away the matter to our sysadmins in case any additional assistance is needed. If you make use of the Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you beforehand.
An Excellent Customer Service
We will be available to you 24/7 to respond to any inquiries that you may have with regard to our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require help handling server administration tasks, you can make use of our Managed Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
An Intuitive Help Area
Every dedicated web hosting plan is equipped with our cost–free Online Control Panel, which sports a circumstantial knowledgebase plus a collection of step–by–step video tutorials. Whenever you require assistance with the Online Control Panel, just click on the Videos or Help buttons in the upper right corner.